§ Driver 02 · One patient, orchestrated
Carla, 58. On metformin 14 months. Here is how we reach her.
Five touches, one clinical voice — voice, SMS, email, and a follow‑up three weeks later. Switch channels to watch each play out.
§ From a pharmacist‑in‑charge
“Eight hundred calls in two days. That’s four months of work for my team.”
I was skeptical about the voice. Then I listened to three calls. Ava caught side effects our techs never would have pulled out of patients — a little nerve tingling, some fatigue, sleep issues. Now we know who actually needs us.
Maya Ramirez, PharmD · Westbrook Pharmacy · 4 stores, Austin TX